Points of Reference

Spa Hours
October – June, 9:00 am – 7:00 pm
July – September, 9:00 am – 8:00 pm
Spa appointments are available beginning 30 minutes after opening and until 75 minutes before closing.

Haim Salon Hours
Monday – Friday, 10:00 am – 7:00 pm
Saturday – Sunday, 10:00 am – 6:00 pm

Spa Boutique Hours
Daily, 9:00 am – 7:00 pm

Spa Reservations
Spa treatments are available to guests age 18 and over. We encourage you to book spa appointments at the same time you reserve your guestroom. Please call 858.314.2020 and be sure to inform the reservation agent of any medical conditions or other special needs that require our attention so we may ensure your experience is a pleasant one.

Gratuity & Service Fee
For your convenience, a 20% service charge will be automatically added to all services and packages. This service fee is allocated to the spa staff members who serve you for your duration at The Spa. Please feel free to make an adjustment based on the service that you experienced.

Cancellation/Rescheduling Policy
We request notification by 4:00 pm. the day prior to a scheduled appointment. 50% of the value of the service will be charged for rescheduling or cancellations made after 4:00 pm. No-show appointments will be charged the full value of the service, plus the gratuity and service fee.

Arrival
We invite you to check in 30 minutes prior to your scheduled spa service so that you can relax in our vitality whirlpool, steam, sauna and showers, and prepare for your treatment. To ensure that all guests receive their full treatment, late arrivals will end at the scheduled time.

Spa Attire
Complimentary use of spa robes, slippers and lockers is provided for all spa guests. Our staff is professionally trained in proper draping designed to ensure modesty and comfort throughout the treatments. While many of our guests prefer to fully undress for their treatments, guests may opt to wear undergarments and disposable undergarments are also available upon request. The Spa provides a luxurious array of personal care products for your complimentary use. A bathing suit is recommended for our whirlpool, sauna and steam treatments.

Considerations/Valuables
To preserve our tranquil environment, The Spa is a cellular-phone-free, pager-free, alcohol-free and smoke-free environment. Please do not bring jewelry or other valuables to The Spa. If you are a guest of the resort, we ask you to leave your valuables in your in-room safe. Unfortunately, we are not responsible for valuables that are lost or left at The Spa.

Spa Use
Spa facility use includes sauna, steam room, locker room amenities and relaxation lounge, and is complimentary for all spa treatment guests the day of a service of one hour or more. Spa facility use without a treatment is available to resort guests age 18 and over, subject to availability.